TERMS AND RESERVATIONS

1. For online reservations, you’ll need a credit card . We accept Visa , Master card and American Express . The credit card is only used as a guarantee, money will not be charged when booking . You pay in person using your PIN or cash. An invoice will be provided on request;
2. For reservations by phone we’ll also ask for your credit card number;
3. You can cancel your reservation up to two weeks prior to arrival free of charge . Afterwards we charge the entire reservation fee. This will be debited to your credit card . For reservations of more than 1 room for 3 nights or more there is a cancellation period of 4 weeks. For reservations of 1 room for 5 nights or more there is a cancellation period of 4 weeks. Cancellations after this time will be fully charged;
4. Your room is available from 3 pm;
5. We would like to receive an estimated time of arrival and a message if it will be much later ;
6. check-out time is noon; 
7. There is a no smoking policy inside the chateau;
8. There is a lift for 2 people and luggage , but unfortunately it is too small for wheelchairs;
9. The chateau regrets it cannot cater fully for people with certain disabilities as the chateau is a historic building;
10. Well behaved dogs are welcome by prior arrangement at a cost of ten euros a night. There is a resident male Labrador at the chateau; 
11. At the gate there is free parking;
12. In the turret next to the dining room there is an honesty bar. Coffee and tea are complimentary but other drinks are chargeable;
13. Breakfast is served in the dining room or on request in your room by arrangement. Time in consultation;
14. The room rate is per night including breakfast and tourist tax and including 10 % VAT (regardless whether the room is used by one or two people, unless otherwise indicated) . On request an extra bed can be placed for one person in some rooms. In this case we charge 30 euros extra including breakfast , tourist tax and 10 % VAT;
15. The maximum occupancy per room is 3 persons;
16. On request a baby cot can be placed ( free of charge) . This baby cot has no bedding;
17. Château des Tesnières is not responsible for damage or loss of personal property . Château des Tesnières is not liable for any injuries sustained. We advise you to take out comprehensive travel and insurance;
18. Near the Château des Tesnières there are several water features . These are unsupervised . Parents are responsible for the safety and supervision of their children;
19. Château des Tesnières can never be held liable in case of your reservation is be cancelled due to force majeure, acts of God, failure, fire or otherwise; 
20. Our website contains links to third party websites . We cannot be held responsible for the content of these websites;
21. We cannot be held responsible in the event that any restaurant , golf course or any other third party should fail to meet their booking commitment;
22. If you have a complaint , please let us know during your stay at Château des Tesnières. We will try hard to solve any reasonable complaint. Complaints after your stay will not be taken into consideration;
23. Château des Tesnières is located in the countryside , 9 km from Vitré. We don’t recommend a stay without a car.

The operation of the Château des Tesnières is provided by the private company SARL Les Tesnières , Château des Tesnières , 35370 Torcé , France , capital of 138,000 euros , No TVA ( VAT nr) FR 25.452.041.312 , SIRET 452 041 312 0001 1 , APE 552E


Château des Tesnières ® 2003-2014 . The use of our texts and photos without prior permission is not permitted. All rights reserved . Please read our terms and conditions before booking through. By booking, you automatically accept our terms and conditions. Chateau des Tesnières reserves the right to change conditions.